Take a payment at the front desk

Take Payment sells a plan, a session pack or a shop item to one member. Shindo makes a payment link, and the person paying types their own card on Stripe's page, either on your device at the counter or on their own phone (for a membership billed by Shindo, always on their own phone). Shindo never sees the card number.

Make the sale

1. Open Members and tap the member.
2. Tap Take Payment next to Member Info.
3. Choose Membership plan or Shop item.
4. Pick from Plan or Item. Only active plans are listed. If you charge a card processing fee, it is added only to a credit card. A membership billed by Shindo shows + card fee: nothing extra is taken today, and the fee is added only to later payments made on a credit card. A pack or shop item paid on Shindo's payment page shows "+ card fee on a credit card". A sale paid on Stripe's page, and a membership Stripe bills, show one price, with no fee.
5. If a box appears saying Nothing is charged today. or They are not charged the full amount today., read it out: it is how your billing day affects this first payment.
6. Tap Create checkout link. For a monthly or yearly membership billed by Shindo (every gym that joins now), the box says Awaiting the payer and what they pay today. For a session pack, a shop item or a membership Stripe still bills, it says Awaiting payment and shows the amount Stripe will ask for; with a billing day it says Awaiting card details (nothing is taken today) or that only part of the price is taken today, as step 5 warned.
7. For a membership billed by Shindo, tap Show QR code so the cardholder scans it and pays on their own phone, or Copy link and text it to them. That link doesn't expire, and the price is checked again when it's opened. For anything else, tap Open on this device to let them pay at the counter, or Copy link; that link expires in about 24 hours.

Nothing is charged until the card goes through on Stripe's page. Then a plan or pack shows under Subscription on the member's page, and a shop item in Purchase History. When you come back from Stripe, a banner says Checkout complete on Stripe and the page refreshes itself for a short while.

Free plans

If the plan is free, the button starts with Enrol instead and there's no link: the member is on the plan straight away and can check in.

If it says no

• "Stripe Connect isn't finished for your gym" or "Your gym's own Shindo billing isn't set up yet": finish both on Billing (see Let members pay you).
• This member already has an active or pending subscription: cancel it from the Subscription panel on the member's page first, then try again. If their current payment failed and Stripe is retrying it, that has to be resolved or cancelled first too.

What it doesn't do

• No typing in a card for someone: the cardholder always enters it on Stripe's page, or you charge a card the family already saved, from the Saved card tab (see Charge a family's saved card).
• No recording of cash or cheques for plans or shop items. Only event walk-ins can be recorded as cash.
• No refunds here. Refunds are made in your Stripe dashboard.

Related: Email a pay link, Shop items, Create a membership plan or a session pack.