Charge a family's saved card

When a family has agreed to saved-card charges, you can charge the card that pays their membership for shop items and class packs they ask for, without sending them a link. It is the Saved card tab in Take Payment, beside Membership plan and Shop item. Memberships are never sold this way.

Families agree when they sign up, or later in your portal under My agreements, where they can also turn it off.

Charge it

1. Open Members, tap the member, and tap Take Payment.
2. Tap Saved card.
3. Under For, choose who it's for (anyone in the household), and under Item, the shop item or class pack. Tap Add another item for more, up to 10.
4. If the family has more than one card, choose it under Card.
5. Under How did they ask?, choose In person, By message or By phone. A Note (optional) is seen only by you and your staff.
6. Tap Charge saved card. The next step names the card, the total and each item. Tap Charge with the total to make it, or Back.

Items are charged at your listed prices, with no card fee. The family gets an emailed receipt from Shindo listing each item, and the sale shows on the member's page. Pressing Charge twice charges once.

If the card is declined

The answer says The card was declined and why. Nothing was charged, and Shindo won't try again. Tap Email a pay link for each shop item, so the family pays on their own phone. The same goes when the bank wants the cardholder to confirm the payment themselves.

When the tab shows a line instead

The tab says why it can't charge, for example:

• The member has no login yet, or the family hasn't agreed to saved-card charges, or turned them off.
• No card pays a live membership in the family, or the saved card has expired.
• The family's card has been charged this way 3 times in the last 24 hours, the most allowed.

A charge also has a limit per gym, $250.00 unless Shindo has set yours differently. Over it the tab says A saved-card charge can be at most that amount; take off an item, or create a checkout link from Shop item instead.

Related: Take a payment at the front desk, Shop items, Email a pay link.