Let members pay you (connect Stripe)

Members can pay you online only when two things are done, both on the Billing page:

• Your Stripe account is connected. This is where your members' money goes. It is your own Stripe account, and Stripe pays it out to your bank.
• Your Shindo plan is set up. This is what your gym pays Shindo. Members can't pay you until Shindo can bill your gym.

Until both are done, the dashboard's Let members pay you item stays unticked (once you dismiss the checklist card, the tick isn't shown at all), and the Plans / Shop page shows "Members will be able to purchase plans and shop items once you complete your payment setup."

Connect your Stripe account

First, verify your email. Until you enter the code Shindo emailed you when you signed up, the card says "Verify your email before you connect Stripe." and Connect Stripe → is greyed out. Enter the code in the box at the top of the page; Your first steps in Shindo says how, and what to do if the code didn't arrive.

1. Open Billing in the menu.
2. Under Member payments, find the card Accept Member Payments and tap Connect Stripe →.
3. Shindo sends you to Stripe. Fill in Stripe's form (your business, your bank account, your identity). This part is Stripe's, not Shindo's.
4. When you finish, Stripe sends you back to the Billing page, and the card updates.

Set up your Shindo plan

1. On the same Billing page, under Needs attention, find the Set Up Billing card and tap Set Up Billing. The card shows what Shindo charges per billable member each month, the monthly minimum and the monthly maximum.
2. Stripe opens a page where you add a payment method for Shindo: a card or a US bank account. When you finish, you come back to the Billing page.
3. Once your Shindo billing is active, the page shows Your Shindo plan instead of the setup card.

If you chose a bank account, Stripe may need a few business days to verify it, and the page shows Bank account verification pending. Your Shindo billing starts once the account is verified; until then, members can't buy through Shindo.

Reading the Stripe card

Once connected, the card's heading says Stripe Connected ✓ or Members Cannot Pay Online, and two lines tell you where you stand:

• "Members can pay online." You're done.
• "Stripe has not enabled charges on your account." Stripe still needs something from you.
• "Members can pay once your Shindo plan is active" Finish Set Up Billing.
• "Payouts are paused, so money members pay is held at Stripe" Members can pay, but the money waits at Stripe until you finish your Stripe details. It is collected and safe.

If the card says "Stripe still needs some details from you.", tap Finish Stripe Setup → and complete what Stripe asks.

To see your balance, payouts or bank details, tap Open Stripe Dashboard →. It is always on the card once you're connected.

Good to know

• Setup is not part of sign-up. Nothing charges your members until you do both steps.
• Shindo never holds your members' money: payments are taken on your own Stripe account.
• If the card says "Couldn't check your Stripe connection", Stripe didn't answer. Nothing has changed. Tap Try again later.

Related: Create a membership plan or a session pack, Your Shindo plan and what it costs, Payouts: when money reaches your bank.