Your Shindo bill: failed payments and invoices

Your Shindo bill is what your gym pays Shindo. Everything about it is on the Billing page, under Your Shindo plan. It is separate from the money your members pay you.

See what you'll pay next

The Next Payment card shows Billable Members This Month and the amount due on the first of next month, and any add-on for the month ahead.

A paid membership counts from its first payment. A family that saved a card for your changeover date isn't on your bill until that payment goes through. Until then the card says how many are waiting and when, for example "Not counted yet: 7 members waiting for their first payment on Fri, Jan 1", and See who's counted lists them under that line.

Download your invoices

1. Open Billing and find the Payment History card.
2. Each invoice shows its period and amount. Tap Download to get it as a PDF.

An invoice with an add-on shows two lines: your members for the month just ended, and the add-on for the month ahead (see Extras).

An invoice that isn't paid carries a label: Unpaid, Processing (a payment is on its way, often a bank payment, which takes a few business days) or Uncollectible. Before your first bill, the card says "Your first invoice will appear after your first billing cycle."

Change how you pay Shindo

You can pay Shindo with a card or a US bank account.

1. On Billing, find the Payment method card.
2. Tap Update payment method. Stripe opens a secure page where you add the new card or bank account.
3. Finish every step until it's saved: tap Save (for a bank account, fill in your name and tap Set up bank account). Connecting your bank is not the last step. Nothing is saved until you tap that button and Stripe brings you back to Billing, where the Payment method card shows what you saved.

If you start adding a payment method and don't finish within an hour, nothing changes and nothing is charged, and Shindo emails you ("Your payment method for Shindo wasn't saved") so you know to try again.

If you paid with Link before, it stays on file until you save a card or a bank account.

A new bank account has to be verified first. Until then the Billing page shows Bank account verification pending; if Stripe sends a small deposit, confirm it with Verify bank account.

When a payment fails

Shindo emails you ("Your Shindo payment didn't go through") and a red Payment failed card appears under Needs attention at the top of Billing.

1. Tap Update payment method on the red card and add a working card or bank account.
2. When you save a new payment method, Shindo tries your open bill with it right away. A card payment goes through at once; a bank payment takes about 4 business days.

Whether Stripe tries a failed payment again depends on how you pay. A card payment is retried on Stripe's schedule. A bank payment is retried only when it failed for insufficient funds. When the retries end, your Shindo subscription stays past due and nothing changes for your members.

If your Shindo subscription ends, the page says Your Shindo billing has ended. Until you add a payment method, members can't buy new memberships, session packs, shop items or event tickets through Shindo, and mass notifications are paused. Members already on a subscription aren't affected.

To restore it, tap Add a payment method to restore billing.

If you've added a payment method and billing still isn't active after a while, contact info@shindoapp.com before setting up again, so you aren't charged twice.

Related: Your Shindo plan and what it costs, Let members pay you (connect Stripe), End all subscriptions, or close your account.