Your Shindo plan and what it costs

Shindo charges your gym a monthly amount based on how many members you bill through it. You set this up once, on the Billing page, by adding a payment method (see Let members pay you).

The price

• $2.00 per billable member, per month.
• A minimum of 15 members, so the lowest monthly charge is $30.00 once you have any billable members. In the month your Shindo billing starts, the minimum is charged only for the days from the day it started: starting on October 28 with one member, the first bill is $4.00 (the 15-member minimum for 4 of October's 31 days, rounded up to whole members: 2 at $2.00), and the Billing page says so.
• Up to 150 billable members, never more than $150.00 a month: from 75 to 150 members you pay $150.00.
• Past 150 members, $1.00 a member: $150.00, plus $2.00 for every 2 members past 150 (161 members is $160.00), never more than $200.00. From 200 members you pay $200.00 a month, the most any gym pays.
• A month that is part paused, or your first month, is a share of what a whole month would be.
• With 250 billable members or more, Shindo will talk with you about a custom plan. Until then the $200.00 maximum still applies.
• With no billable members in a month, the charge is $0.
• Add-ons you ask for (see Extras) are billed as a separate line at their own monthly price, in advance.

You pay for each member with an active membership in Shindo, free plans and session packs included, or with a membership cancelled or a purchase made through Shindo that month. A paid membership counts from its first payment. The Billing page lists them under See who's counted.

Before you set up, the Set Up Billing card says the same: you are charged per billable member per month, with a monthly minimum and a monthly maximum.

Who counts as billable

A member counts when they have a live membership or made a purchase that month. A paid membership counts from the month of its first payment, so someone who signed up under a start date isn't counted until they're charged, and a family that saves a card for your changeover date costs you nothing until then. Free memberships, free trials and session packs count too, and so does someone who cancelled during the month, unless they cancelled before their first payment.

Your dashboard's Active Members counts the members marked Active on your roster, so it can differ from your billable count.

When you're charged

Shindo bills monthly. Once billing is active, the Billing page shows:

• Your Plan: the per-member price, and under Add-ons each add-on Shindo has switched on, with its monthly price.
• Next Payment: Billable Members This Month and the amount due on the 1st of next month.
• Payment method: what Shindo charges. You can pay with a card or a US bank account.
• Payment History: your Shindo invoices.

In the month your Shindo billing starts, you pay only for the part of the month from the day it started, and the page says so under Next Payment.

Does Shindo take a cut?

No. Shindo adds no fee of its own to what your members pay you. Their payments are taken on your own Stripe account, and Stripe's card processing fees come out of them as with any Stripe account. If you want members to cover that cost, see Add a card processing fee.

Related: Let members pay you (connect Stripe), Your Shindo bill: failed payments and invoices, Add a card processing fee.