End all subscriptions, or close your account

Both live in the Danger Zone at the very bottom of Settings. Both are permanent and can't be undone.

Without agreeing to new terms

If the Before you continue screen is showing because Shindo's terms changed, you can still end all subscriptions and close your account without agreeing. Tap Close my gym instead on that screen: the same steps as below open right there, with the same warnings.

End all member subscriptions

This ends every live membership and session pack at once, paid or free, including past-due and paused ones. Members won't be charged again, unused pack sessions are lost, and members left with nothing become inactive. Your account stays open.

1. Under End All Member Subscriptions, check the count of live subscriptions (active, past due, paused or pending).
2. Tap End All Subscriptions. The button is greyed out when there are none.
3. Read the warning, enter Your current password (or, if you sign in with Google, the Code we emailed you), and tap Yes, End All.
4. Shindo says how many were cancelled. If Stripe refused some, it says so too, and they're still live: try again, since Close Account stays blocked while any remain.

Nothing is refunded. Any refunds are made in Stripe (see Refunds and disputes).

Close your account

Closing cancels your Shindo subscription, deactivates all your members and removes your shop items. You need to end all member subscriptions first: until then, Close Account is greyed out and says "End all member subscriptions before closing the account."

1. Under Close Account, tap Close Account.
2. Type your gym's name exactly as shown in the box (capitals don't matter), then enter Your current password, or the Code we emailed you if you sign in with Google. The code works for 10 minutes.
3. Tap Permanently Close Account.
4. You're signed out and see Account Closed.

What closing does

• Your Shindo subscription is cancelled, and Stripe invoices what's owed for the current period straight away.
• Any add-on ends with it; the month already paid isn't refunded.
• Your Stripe account is disconnected from Shindo. Your Stripe account itself is yours and stays with Stripe.
• Your members are deactivated and can no longer sign in to your gym.
• Your sign-in no longer works.

If Stripe refuses to cancel your Shindo subscription, the account isn't closed: Shindo says so, and you can try again.

There's no reopen button. If you have questions after closing, contact info@shindoapp.com.

If the button says it can't check

If you see "We couldn't check your live subscriptions just now", closing is blocked until Shindo can count them. Reload the page.

Related: Cancel a member's subscription, Your Shindo bill: failed payments and invoices, Refunds and disputes.