Members who can't check in

Shindo checks a member in only when they have one of these:

• an active membership;
• a session pack with at least one session left;
• if you use class booking, a seat in that class that was already paid for with a pack session when they booked.

Anyone else is turned away, on Attendance and on the kiosk alike.

Where you'll see it

• On Attendance, a line tells you how many of your roster have no active plan to check in on, before anyone tries.
• Those members sit in the folded Not ready to check in group. Tapping one shows a warning that they have no active plan and the check-in is blocked.
• On the kiosk, their tile turns to ⚠ No active plan and asks them to see the front desk.
• The kiosk doesn't list a member at all if they are marked inactive, have no active plan and haven't paid for a seat today.

Common reasons

• They never bought a plan. Members you add or import start with no plan, so on day one nobody on an imported roster can check in.
• Their payment failed. A membership that is past due doesn't count. Their member page shows Payment Failed. To see everyone whose payment failed, filter Members by Past Due, or tap View members → on the dashboard's failed payments card.
• Their pack is used up. A pack ends when its last session is used, not on a date. The tap that uses it still checks them in, with a warning that the pack is now expired. Their member page shows ⚠️ Out of classes.
• Their free trial ended. Once the trial's last day passes, it no longer counts.
• Their membership is paused. A paused membership doesn't count until the pause ends. Tapping them on Attendance says their membership is paused and the check-in is blocked; on the kiosk their tile says ⚠ Membership paused. See front desk. To let them in, end the pause from their member page.

Shindo emails pack members when a check-in leaves them with 1 session, and again when they have used them all.

Fix it

1. Open Members, tap Show inactive (or search their name), open their page and tap Take Payment to sell them a plan or a pack.
2. Once the payment goes through, tap their name again on Attendance or the kiosk.

There's no override: you can't check in someone without a plan, and switching their status to Active doesn't change that. It only puts their name on the kiosk.

To let someone in for free, sell them a free plan with Take Payment: they can check in straight away.

Related: Take a payment at the front desk, Offer a free trial, Take attendance yourself, Import members from a spreadsheet.