Offer a free trial

A free trial lets new members train for free for a set number of weeks. They join it from the member portal with no card and nothing to pay. When the time is up, the trial ends on its own. Your gym has one free trial.

Set it up

1. Open Plans / Shop and tap Free trial at the top, next to Add Plan.
2. Make sure Offer a free trial is switched on. The first time, it already is.
3. Set the Length in whole weeks, from 1 to 52. It starts at 2.
4. Choose whether to switch on Email me when a trial ends or converts.
5. Tap Save. The trial now appears in your plans list, marked Free trial.

When a trial ends

After the set length, the membership ends on its own and the member can no longer check in. Nobody has to remember to end it. The member is told when their trial runs out.

The day they join counts as day one, and the trial runs to the end of its last day in your gym's time zone.

With Email me when a trial ends or converts on, you get an email when a trial runs out and when a trial member buys a membership. It gives their name, how to reach them and how many classes they came to.

Change or turn it off

Open Free trial again to change it.

• A new Length applies to new trials only. Anyone already on one keeps the end date they joined with.
• Switching Offer a free trial off stops new members joining it. Members on a trial now keep it until it ends.

To rename the trial or give it a tag or a description, tap Edit on its row. Its price and billing frequency can't be changed: it is always free.

What it doesn't do

• It doesn't turn into a paid membership by itself. The member chooses and buys a plan when they're ready.
• Nothing stops a member taking the free trial again after it ends.
• There is only one free trial per gym, and its length is set in weeks, not days.

Related: Create a membership plan or a session pack, Members who can't check in, Your gym's sign-up link and QR code.