Bookings, waitlists and cancelling a class
Bookings is in the menu once class booking is on. It lists your upcoming classes, how full each one is, and who's booked.
See who's booked
- Open Bookings. Classes are grouped by day, with Today marked. Each shows how many spots are taken and how many are waiting, plus Full or Not bookable where that applies.
- Tap a class (View roster) to open its list: Booked, Offered (a spot held for someone from the waitlist), Waitlist in order, and a folded Cancelled list.
- To look at another day, pick a date in Jump to:. Back to Upcoming returns to the list.
Take one member off
- In the roster, tap Unbook next to a booked member, Remove next to someone on the waitlist, or Withdraw next to a held spot.
- Read the box, which says what happens to their spot and any class credit, and confirm (Cancel Booking, Remove from Waitlist or Withdraw Offer).
The member is emailed. A booked or held spot that frees up is offered to the next person on the waitlist. Unbooking follows your refund deadline: cancelling for a member doesn't override it.
Cancel a whole class
- Open the class's roster and tap Cancel class at the bottom.
- Read what will happen and tap Cancel Class (or Keep Class to back out).
Cancelling a class cancels that one date only, for everyone:
- every booked member is unbooked and gets their class credit back, even past your refund window;
- the waitlist and any held spots are cleared;
- everyone affected is emailed;
- the class shows Class cancelled and can't be booked again. Your weekly schedule is unchanged.
A class cancel can't be undone. Credits from bookings already marked no-show after the class has passed are not returned, and the message after cancelling says so.
What it doesn't do
- You can't add a member to a class or move them up the waitlist from here. Members book from their portal.
- There's no export or print of a roster.
Related: Turn on class booking, Set up your weekly class schedule, Take attendance yourself.
Still stuck?
Tell us what you were trying to do, and we'll reply by email.
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