Payouts: when money reaches your bank

When a member pays you through Shindo, the money goes to your own Stripe account, not to Shindo. Stripe then pays it out to your bank. Shindo doesn't show your balance or your payout dates: those live in your Stripe dashboard, and Stripe decides the payout timing.

See your balance and payouts

1. Open Billing in the menu.
2. Scroll to Member payments and find the Stripe card.
3. Tap Open Stripe Dashboard →. Your Stripe dashboard opens in a new tab, where you can see your balance, past and upcoming payouts, and your bank details.

The button is always on the card once your Stripe account is connected, even when something on the account needs fixing, because the Stripe dashboard is where you fix it. If you haven't connected Stripe yet, the card says Accept Member Payments instead (see Let members pay you).

Reading the payout line

The Stripe card has a second line about payouts:

• "Payouts are active": money members pay goes on to your bank account.
• "Payouts are paused": members can still pay, but the money is held at Stripe rather than reaching your bank. It is collected and safe. Finishing your Stripe details releases it.
• "Payouts are not enabled yet either": Stripe can't take payments yet, so nothing would reach your bank.

When Stripe needs something from you

Payouts usually pause because Stripe needs more details, often a bank account. You'll see Stripe still needs some details under Needs attention at the top of Billing.

1. Tap Go to member payments to jump to the Stripe card.
2. Tap Finish Stripe Setup → and complete what Stripe asks. You can also add or change your bank in the Stripe dashboard.
3. Come back to Billing. The card updates once Stripe has what it needs.

If tapping it shows an error, Stripe didn't answer. Try again in a moment.

Good to know

• What your gym pays Shindo is a separate bill, paid from the payment method you add under Your Shindo plan. Shindo takes no cut of your members' payments.
• Refunds and disputes are handled in Stripe too (see Refunds and disputes).

Related: Let members pay you (connect Stripe), Transactions and revenue, Refunds and disputes.