Email your members

You write emails to your members on Notifications, in the Send Broadcast card. Messages go by email only.

Write and send

1. Open Notifications.
2. Type a Subject and a Body, or tap one of the Quick Templates: (such as Closure Notice or Holiday Hours) and edit it.
3. Under What kind of message is this?, choose Notification (closures, schedule changes) or Marketing (offers, promotions). Nothing is picked for you, and a template doesn't pick it either.
4. Pick the Audience: Active members, Active members on a plan, Active members with a tag, Past due members, Everyone on your roster, including former members, or One member. A plan or a tag opens a second list to choose from.
5. Check the count under it, for example "Goes to 52 members at 37 email addresses". Family members who share an inbox get one copy.
6. Leave Send now selected and tap the send button, which names the audience (for example Send to Active members).
7. A line confirms how many it was sent to, and the email appears in Sent History.

To email one person straight from their page, open the member and tap Message. Notifications opens with One member and that person chosen.

Schedule it for later

1. Tap Schedule instead of Send now.
2. Pick the Date and Time. Times are in your gym's time zone, between 5 minutes and 90 days from now. It goes out within 15 minutes of the time you pick.
3. Tap Schedule. It waits in the Scheduled card, where you can Edit or Cancel it until it goes.

Who gets it is worked out when it goes, not when you schedule it. If Shindo can't send it within an hour of the time you picked, it isn't sent: it shows as Not sent with a Reschedule button. You can have up to 25 messages waiting at once.

Why the button is greyed out

• You haven't chosen Notification or Marketing yet. A line says Choose Notification or Marketing above.
• The audience reaches nobody, for example nobody on that plan has an email address.
• It's a marketing email and your mailing address isn't set (see Marketing emails and your mailing address).
• Sending unlocks once your Shindo billing is set up on Billing.

What it doesn't do

• No text messages: email only.
• No pictures, attachments or formatting: you type a subject and plain words. A web address you type becomes a link.

Related: Marketing emails and your mailing address, What Shindo emails automatically, Tags.