Marketing emails and your mailing address

Every email you send from Notifications is one of two kinds, and you choose which each time:

• Notification: closures, schedule changes, things about classes or events they're part of.
• Marketing: offers, promotions, invitations to join or buy.

Marketing emails follow the rules for commercial email: each one ends with your gym's name, its mailing address and the word Unsubscribe as a link, and anyone who has unsubscribed is left out. Notifications go to everyone in the audience, unsubscribed or not.

Add your mailing address

Until you add it, Shindo won't send a marketing email: the composer warns you and the send button stays off.

1. Open Settings.
2. Find the Mailing address card.
3. Type a street address or a PO box, up to 300 characters.
4. Tap Save. It says Saved. Your marketing emails will show this address.

If you clear the address and save, marketing emails are off until you add one again.

You can also tap Open Settings from the warning on Notifications.

Unsubscribes

• Members unsubscribe with the link at the bottom of a marketing email, or with Offers and news from your gym under Email preferences in their portal.
• An unsubscribe covers the email address, so everyone in a family who shares that inbox is covered.
• Before you send, the count tells you how many have unsubscribed and won't get it. If everyone in the audience has unsubscribed, there is nobody to send it to.
• In Sent History, a marketing email carries a Marketing tag.

What it doesn't do

• For a whole audience you see only how many have unsubscribed.
• You can't put someone back on the list. Only the member can, by turning Offers and news from your gym back on in their portal.
• Unsubscribing never stops automatic emails such as payment failures or booking notices, or your notifications.

Related: Email your members, What Shindo emails automatically, Your logo and public contact details.