What Shindo emails automatically

Shindo sends some emails for you, to members and to you. They are listed with the emails you wrote yourself in Sent History, at the bottom of Notifications.

What Shindo sends

Each automatic email has a label in the list. Among them:

• Money: Payment failed (to the member when their card is declined), Membership cancelled, Membership price changed, Card updated, and notices to you such as Charge refunded and Charge disputed.
• Joining: Invitation to the member portal, Welcome, Household linked.
• Classes and packs: Booking confirmed, Booking cancelled, Class reminder, Waitlist offer, One session left, Sessions used up, Free trial ended.
• Events: Event ticket confirmation to each online buyer, and Ticket sale (owner notice) to you.

Password-reset emails and sign-in codes are never listed, because they carry live links and codes.

Read the list

1. Open Notifications and scroll to Sent History.
2. Pick a filter: Important (the default) hides routine traffic such as class reminders; Routine shows only that; All shows everything.
3. Each row shows the Date, the Subject, the Recipients and the Channel. Under the subject, an automatic email carries its label, the member it was about, and Automatic. A marketing email you sent carries Marketing.
4. Use ← Prev and Next → to page back; the list shows 20 at a time.

Open, copy and reuse a message you sent

A message you wrote yourself opens from Sent History: one you sent to everyone, to a group, to one member, or one you scheduled that has gone. Its subject is underlined.

1. Press the subject. Sent message opens with the subject, when it was sent, its kind (Notification or Marketing), who it went to, how many it reached, and your words as you wrote them.
2. Press Copy text to copy the subject and the message as plain text, to paste anywhere.
3. Or press Use as new message: the subject and the message go into Send Broadcast at the top of the page. Nothing is sent. Change what you like, choose the kind and who it goes to, then press Send or Schedule as usual.

What opens is only what you typed. The marketing footer (your gym's name, mailing address and the unsubscribe link) and the sign-off Shindo adds to a message to one member are not shown and not copied; they are added again when you send.

Emails Shindo sends automatically don't open, because some carry sign-in links, pay links and codes. Neither does a pay link you emailed, or a run of one of your automated messages: change those words on its card in Automated messages. Nor do your oldest messages, sent before Shindo asked whether a message was a notification or marketing.

Did my member get it?

Recipients tells you whether the email was handed over for delivery. If some failed, it reads like "3 of 4" with 1 not delivered underneath. Shindo can't tell you whether an email was opened or landed in spam.

If a member says they didn't get something, look for their name under a subject in All, check their email address on their page, and ask them to check their spam folder. You can send them a copy yourself with One member (see Email your members).

What it doesn't do

• No search by member.
• No open or click tracking.
• You can't turn automatic emails to members off. The switches are for you: Email me when a new member signs up, in Settings, and Email me when a trial ends or converts, in Free trial.

Related: Email your members, Marketing emails and your mailing address, Invite members to their portal.