What Shindo doesn't do (yet)

Some things owners ask for aren't in Shindo today. Here they are, with what to do instead.

Staff logins

Each gym has one admin login: the one made when the gym signed up. There's no screen to add staff, coaches or front desk logins. Anyone working the front desk uses your login, or a tablet in kiosk mode for check-in (see Set up self check-in on a tablet).

Text messages

Shindo sends email only. When you write to your members, the channel is always Email. If you'd like texting, tap I'm interested on the Extras page and Shindo will tell you when it's ready (see Extras: a website and other add-ons from Shindo).

Changing your gym's name

Your gym's name shows under Account Info in Settings, but there's no field to change it, here or anywhere else in Shindo.

Refunds

There's no refund button in Shindo. Refunds are made in your Stripe dashboard, which you open from Billing with Open Stripe Dashboard → (see Refunds and disputes).

QR code check-in

Members can't scan a QR code to check in. They check in on a kiosk tablet, or you check them in on Attendance. The QR code under Member Onboarding in Settings is a sign-up link for new members, not a check-in code.

Weekly or custom billing periods

A membership bills Monthly, Quarterly, Every 4 months, Twice a year or Yearly. There's no weekly, fortnightly or custom period. For a set number of classes, use a session pack instead.

Authenticator apps for two-factor

Two-factor sign-in sends a code to your email. There's no authenticator app, text message or security key option.

Shop item photos and stock

A shop item has a name and a price, nothing more. There's no photo, stock count or sold-out setting.

A list of who signed your waiver

Shindo records each member's agreement to your gym's waiver, but the admin pages don't show who has or hasn't signed. For events, the buyer spreadsheet does have a waiver column (see Event waivers and paper waivers).

Receipts for members

When Shindo bills a membership itself, which is how every gym that joins now is set up, the family gets an email receipt from Shindo for each payment, with any card fee as its own line. So does a charge you make to a family's saved card. For a membership Stripe bills, and for session packs, shop items and pay links paid on Stripe's page, Shindo sends no receipt: whether Stripe emails one depends on the receipt settings Stripe holds for your Stripe account, not on anything in Shindo, and Shindo doesn't show which way they're set. If you turn Stripe's receipts on, families on Shindo's billing may get two. Event tickets are different: the buyer gets a Your tickets for email from Shindo that lists each ticket, any card fee and the total paid.

An attendance report

There's no weekly or monthly attendance report, and no count of how many students came in a week. What there is: History on Attendance lists each past session with its date and number of attendees, and each member's page shows their own check-ins under Attendance, for the last 1, 3, 6 or 12 months or ALL.

Your own web address or colours

Your gym's pages stay on Shindo's web address, and there's no setting for brand colours: the bar at the top of your pages is always white. You can add your logo (see Your logo and public contact details).

Related: Refunds and disputes, Email your members, Password and two-factor sign-in.