Transactions and revenue

Every payment your gym has received through Shindo is on the Transactions page: memberships, packs, shop sales and event tickets, plus refunds and disputes.

Get to the Transactions page

Transactions isn't in the menu. You reach it from the Dashboard:

1. Open Dashboard in the menu.
2. Scroll down to the Recent Transactions card, below the revenue chart.
3. Tap View all → in the card's top corner.

To go back, tap ← Dashboard at the top of the page.

Find payments

• Search by member name narrows the list as you type. Refunds and disputes aren't linked to a member, so a name search leaves them out and its total is before refunds. Set Type to Refund or Dispute to see them.
• Type picks one kind: Membership, Pack, Shop, Event ticket, Refund, Dispute or Other.
• Shop item shows the sales of one item.
• From and To limit the list to a date range.
• On a phone, the filters sit behind the Filters button. Clear filters resets everything.

Above the list, Shindo shows how many transactions match and their total. Refunds and disputes have minus amounts, so the total is what members paid, less refunds and disputes (Stripe's fees are not taken off). If a buyer left a note at checkout, it shows under the payment as Note from the buyer.

The list shows 50 payments per page, newest first. Use ← Newer and Older → to page through.

Export to a spreadsheet

1. Set the search and filters you want (or none, for everything).
2. Tap Download spreadsheet. You get a CSV file of every matching payment, not just the page you're on, with date, time, member, description, type, amount and note. Dates and times are in your gym's time zone.

Revenue on the Dashboard

The Dashboard also has:

• MRR, your monthly recurring revenue.
• Shop Sales for the current month, counted before refunds.
• Revenue Overview, a chart you can switch between 1M, 3M, 6M and 12M. Refunds and disputes are taken off it.

What it doesn't do

• No refunds from this page: refunds are made in Stripe (see Refunds and disputes).
• Payouts to your bank aren't listed here. See them in your Stripe dashboard (see Payouts).

Related: Refunds and disputes, Payouts: when money reaches your bank, Take a payment at the front desk.