Let members cancel their own membership

You decide whether members whose membership Stripe bills can cancel it themselves from their portal, or have to contact you. Memberships billed by Shindo can always be cancelled by the member. It is on by default.

Turn it on or off

1. Open Settings in the menu and find Membership Cancellation.
2. Tap the switch next to Let members cancel their own membership. It saves straight away; there's no Save button.
3. Read the line under it to check which way it's set.

When it's on

Members see a Cancel Subscription button on their portal's billing page for a recurring membership, and confirm with Yes, cancel. They aren't charged again. The membership stays active until the end of the period they have already paid for, then ends by itself; their portal says Active, ends on and the date, and they get an email with it. You get an email too.

If nothing paid is ahead (a failing payment, a paused membership, a first payment not yet taken), it ends straight away, and a failing card isn't tried again.

Until the end date the member can change their mind with Keep my membership. Nothing is charged until their normal billing date. A family that pays at the desk with no login does the same from the cancel link in their emails.

For a plan paid up front for several months or a year, the member is told first that cancelling keeps the membership until the end of that term and doesn't renew it.

Session packs can't be cancelled by a member: they're a one-time purchase, and the classes stay on the account until used.

When it's off

For a membership Stripe bills, there's no cancel button anywhere in the portal. A membership billed by Shindo, which is how every gym that joins now is set up, can always be cancelled by the member from their billing page, whatever this switch says (the Settings card says so too). For the others, members are asked to contact you, with your email address shown: "To cancel your membership, please contact the gym directly at" your address. The address is the public email from Shown on your gym's pages in Settings if you've set one, and otherwise your sign-in email.

Keep in mind that members who would have cancelled stay active, so they keep counting toward your monthly Shindo bill until you cancel them yourself.

You can always cancel a member's subscription yourself from their member page, whichever way this is set (see Cancel a member's subscription).

Refunds

Cancelling, by you or by the member, doesn't refund anything. A cancel at the end of the paid period loses no paid time; a cancel you make Now does (see Cancel a member's subscription). If you want to refund someone, do it in Stripe (see Refunds and disputes).

Related: Cancel a member's subscription, Refunds and disputes, Your Shindo plan and what it costs.