Cancel a member's subscription

You cancel a membership from the member's own page. You choose when it ends: at the end of the period they have already paid for (the default), or now. Shindo makes no refund either way.

Cancel it

1. Open Members and tap the member.
2. Under Subscription, tap Cancel Subscription. The button is there for any membership that is active, past due, paused or waiting for payment. It's hidden while you're editing the member.
3. Under When should it end?, pick At the end of the paid period (already picked) or Now. A session pack, a free plan and a free trial have no choice: they end now.
4. Read the warning (below), then tap Confirm Cancel, or Keep Subscription to back out.

If Stripe can't make the change, nothing changes and you see an error saying the subscription is unchanged. Try again in a moment.

At the end of the paid period

The membership stays active until the end of the period the member has already paid for, then ends by itself. Until then they can book and check in, they stay on your member list, and they count on your Shindo bill as a billable member. They are never charged again: Shindo's own billing stops charging them, and on Stripe Billing the subscription is set to cancel at the end of its period, never straight away.

Their page then reads Active, ends on and the date, the member gets an email with that date, and so do you.

If nothing paid is ahead (their payment is failing, the membership is paused, or the first payment hasn't been taken), it ends now instead, and a failing card is not tried again.

Changed your mind? Before the end date, tap Undo the cancel on their page. Nothing is charged until their normal billing date. If the member cancelled it themselves, only they can keep it, from their portal or their cancel link.

Now

It ends the moment you confirm. Paid time is not refunded by Shindo: refunds are yours to give, in Stripe. The warning depends on what they're on:

• A monthly membership: they won't be charged again.
• A plan paid up front (quarterly, yearly and so on): it ends now and the rest of the term is lost. Nothing is refunded automatically.
• A session pack: their remaining classes are voided. Nothing is refunded automatically.
• A free plan or free pack: nothing was charged, so there's nothing to refund.

A cancel now can't be undone. To start them again, sell them a plan with Take Payment.

After it ends

The membership shows as cancelled under Subscriptions on their page. The member becomes inactive, unless another active membership keeps them on.

Refunds happen in Stripe

Shindo has no refund button. If you want to give money back, do it in your Stripe dashboard: open Billing and tap Open Stripe Dashboard →, find the payment and refund it there.

What it doesn't do

• A membership set to end can't be paused. To put a monthly membership on hold instead of cancelling, use Pause membership on the member's page: 1 to 3 whole months from the next billing date, nothing charged for that time, and the membership comes back by itself (see Pause a member's membership).
• No automatic refund, full or partial.

Members can also cancel themselves in their portal. See Let members cancel their own membership.

Related: Refunds and disputes, A member's page, Deactivate or delete a member.