Change a price, and move current members to it

Changing a plan's price is two separate steps on purpose. Editing the price changes it for new sign-ups only. Members already on the plan keep paying what they signed up at until you choose to move them.

Change the price

1. Open Plans / Shop and tap Edit on the plan's row.
2. Type the new Price (USD) and tap Update Plan.
3. A notice at the top says Price updated to the new amount, and how many current subscribers keep being billed the previous price.

From now on, anyone who signs up pays the new price.

Move current members to it

When members on a membership are paying a different amount from what a new member would pay today, the Members column on that plan's row shows Update N to the new price (N is how many).

1. Tap Update N to the new price. A window opens: Update current members, with the plan's name.
2. Read the preview. It lists each member with their old and new amount. On Shindo's billing each name shows New price from a date: their first payment at least 10 days away. On Stripe Billing it says they move to the new price from their next billing cycle. There are no part-period charges, and nobody is charged today. Every change, up or down, gives members at least 10 days' notice. A member billed by Stripe whose next bill is less than 10 days away is not changed; they are listed afterwards, and you run this update again after that bill.
3. Type the new price in the box (This cannot be undone. Type the new price). It must match the new amount; the dollar sign and the cents are optional.
4. Tap Change up to N members to the new price.
5. The window shows what happened: how many members moved, any that couldn't be changed, and how many emails were sent. Tap Done.

Each member who moves gets an email, and a notice on their portal the next time they sign in.

The new amount never includes the card processing fee, even if you pass it on. On Shindo's billing the new amount is the plan's price: the window names it and asks you to type it, and the fee is added at each payment on a credit card only. A price Stripe bills no longer includes it either. A member who joined when the fee was included in their price moves to the price without it.

Why someone wasn't moved

The preview has a not changed list with a reason for each person. The common ones:

• Not billed through Stripe: they don't pay by card through Shindo, so their price already follows the plan.
• Already paying the new price.
• Set to end at the period end: their membership is ending, so there's no next billing cycle to change.
• Keeps their own price: this member has a special rate, set on their page. Plan changes never move it; see Give one member a special rate. The plan's row counts them as on a special rate.
• Renews within the 10 days' notice: their next bill is less than 10 days away, so the change could not give them the notice. Run the update again after that bill.

That is why the button says "up to": the final count can be lower than the preview, never higher.

Session packs

A pack is paid once, so there's no future charge to change. If a pack's price changes, its row shows bought at an earlier price with no button. Those members keep what they paid.

Related: Create a membership plan or a session pack, Add a card processing fee, Offer a free trial.