Give one member a special rate

A special rate is a lower price for one member on their own plan. It is a fixed amount each billing period, before the card fee, and it stays until you end it. The member keeps their plan, its classes and its tags; only what their card is charged changes.

Give a special rate

1. Open the member's page and find Subscription. Tap Give a special rate.
2. Type what they will pay each period, before the card fee. It must be below the plan's price. Add a note if you like (Note (optional, shown on this page only)); the member never sees it. Tap Continue.
3. Read the exact charge and the date it starts. The charge never includes the card fee: if you pass the fee on and Shindo's billing charges this membership, the fee is added at each payment on a credit card only.
4. Type the new amount in the box (Type the new amount to confirm) and tap Give special rate.

The member's row now reads Special rate with the charge, the date and your note. The member gets the usual price change email and a notice on their portal; nothing they see says "special rate".

When it starts

Nothing is charged today and there are no part-period charges. Every price change gives the member at least 10 days' notice, so the new amount starts at the first billing date at least 10 days away. For a member billed by Stripe whose next bill is closer than that, the window asks you to apply the change after that bill.

Change or end it

• Change special rate sets a new amount, with the same confirmation.
• Back to plan price returns the member to the plan's current price from their next billing date, with the same 10 days' notice. From then on, plan price changes reach them like everyone else.

A special rate ends with the membership. A member who cancels and rejoins pays the plan's price.

Plan price changes never move a special rate

When you change a plan's price and press Update N to the new price, members on a special rate are listed as Keeps their own price and are not moved. The only way to change their price is on their own page.

A family discount

Give each member of the family a special rate on their own page. There is no family plan; each child holds their own plan and their own rate.

Selling a new membership at a special rate

At the front desk, Take Payment has a Special rate for this member (optional) box for a membership plan. The member pays the special amount from their first charge.

Related: Change a price, and move current members to it, A member's page, Families and households.