Deactivate or delete a member

When someone stops coming you have two choices:

• Make them inactive. They stay on your roster with their history, out of the default list. This is the usual choice for someone who quit.
• Delete them. They come off the roster altogether. Use this for a mistake or a duplicate.

Make a member inactive

If they're on a paid or free membership, end it first. Cancelling a membership makes the member inactive by itself, unless another active membership keeps them on (see Cancel a member's subscription).

If they have no live membership:

1. Open Members, tap the member and tap Edit.
2. Set Status to Inactive.
3. Tap Save Changes.

If Status is greyed out, the member still has a live subscription (active, past due, paused or pending). The note under it says Cancel their subscription to change status.

Inactive members drop out of the default Members list. Tap Show inactive beside the filter, or choose Inactive or All, to see them again.

Delete a member

1. Open Members and find the person. Use the status filter if they're inactive.
2. Swipe the list sideways, then tap Delete at the end of their row.
3. Shindo asks Delete Member? and explains that this cancels their subscription and removes them from the roster. Tap Delete to confirm.

Deleting:

• cancels any live membership at Stripe first, so they aren't billed again. No money is refunded; do that in Stripe if you want to.
• cancels their upcoming class bookings.

If Stripe won't cancel a membership, nothing is deleted and you see The member was NOT removed. Try again in a moment, or cancel the subscription in Stripe first.

What it doesn't do

• There's no delete button on the member's own page. Delete from the list on Members.
• There's no undelete. A deleted member who signs up again with the same name and email gets their old record back, as inactive.
• There's no bulk delete: one person at a time.

Related: Cancel a member's subscription, A member's page, Refunds and disputes.