Walk-ins, cash and the buyer list

Everyone who buys a ticket online, and everyone you add at the door, is on the same list on the event's page. Open Events in the menu and tap the event.

Add a walk-in

1. On the event's page, under Buyers, tap Add walk-in.
2. Type their Name. Email (optional) and Phone (optional) can be left blank.
3. Pick the Ticket option (and its Choice, if the option has choices) and the Quantity.
4. Check Cash received ($). It starts at the ticket price times the quantity; change it to what you were actually paid. Enter 0 for a free entry.
5. Fill in attendee names and your questions if you like; at the door they are optional. If the event has a waiver and they signed a paper copy, tick Waiver signed on paper.
6. Tap Add walk-in. They appear in the list with a Walk-in badge.

If adding them goes over a limit, Shindo asks first, for example "This puts Seminar at 61 of 60. Add anyway?". Tap Add anyway to let them in, or Don't add. The list then shows them as Over limit.

Shindo doesn't email a walk-in: there's no confirmation for a door sale.

Remove a walk-in

Tap Remove walk-in under their entry and confirm. Their tickets go back on sale. Online buyers can't be removed this way.

Where the money shows

The Money in tile splits Card, Cash at the door and the Total. Cash never goes through Stripe, so it isn't in your revenue chart; it is recorded on the event's page only.

The buyer list

• Search by name, email or phone in Search name, email or phone.
• Each entry shows their tickets, attendee names, answers and when they bought. Badges flag a Paper waiver, a refund (Refunded), and Confirmation not sent when an online buyer's email didn't go out.
• Tap Download spreadsheet for a CSV file with one row per order: paid orders (online and walk-in) and refunded ones. Abandoned checkouts and removed walk-ins are left out.

What it doesn't do

• No refund button in Shindo. Refunds are made in your Stripe dashboard; the buyer then shows as Refunded.
• A walk-in can't be edited. Remove it and add it again.
• No ticket scanning at the door: use the list and its search.

Related: Create and publish an event, Your events page and QR codes, Refunds and disputes.